Consumer Watchdog says passengers are entitled to refund

The Consumers Association of Ireland (CAI) says that intending passengers who have not yet flown with Aer Lingus and who paid a fuel surcharge are entitled to a refund. When the airline announced on Friday last that it would no longer add a fuel surcharge to tickets booked from December 12, it also announced that passengers who had already booked but not flown would not be entitled to a refund. The CAI however says that this contradicts the airline's own terms and conditions of travel which state that a refund is repayable. The organisation is urging passengers to submit their claims for a refund and complain to the CAI in the event that they are unsuccessful.