AEA consumer report for Winter 2008/2009

Ryanair today welcomed the publication of the Association of European Airlines consumer report for winter 2008/09. The report is generated from the voluntarily submitted statistics from the 34 member airlines and covers punctuality and lost bags.

Ryanair's figures are :

No. 1 for Customer Service
Airline	% on Time	Bags missing / 1,000 pax	% Completions
Ryanair	92	0.67	99.6
Lufthansa	85	10.9	98.4
British Airways	83	15.6	97.9
bmi	87	17.0	98.5
Iberia	70	19.2	97.2
Air France	83	18.9	96.9

Of the airlines which submitted figures, Turkish Airlines are the best performer in the lost bags category at 4.5 followed by Air Malta at 4.6 and Virgin Atlantic at 4.9.

In the short / medium haul category, best on time departures are Tarom 92.4%, Luxair 91.9% and Icelandair at 90.2%. Best on time arrivals are Luxair 90.3%, KLM 89.9% and Austrian 89.3%

In the short / medium haul category, best completion performance went to Icelandair with 100% of planned flights taking place, Air Malta 99.84% and Adria Airways 99.68% which would put Ryanair in fourth place with it's 99.6%.

Ryanair are not a member of the AEA. Aer Lingus is a member of the AEA but choses not to submit it's statistics for scrutiny.