Ryanair and the "idiot bloggers"

A Dublin based web designer started an online war of words with a Ryanair staffer when he thought that he had discovered a glitch in the Ryanair booking process. Six hours after posting his "discovery", the error of which was pointed out in comments from readers, a reader named "Ryanair Staff" launched a vitriolic attack on the designer stating "You're an idiot and a liar ... fact is you are so stupid you don't even know how you did it.". The row escalated throughout the day.

When contacted by the Times newspaper Ryanair confirmed that the war of words had involved a staff member, but in typical bullish Ryanair fashion the airline refused an apology, stating that

"Ryanair can confirm that a Ryanair staff member did engage in a blog discussion. It is Ryanair policy not to waste time and energy in corresponding with idiot bloggers and Ryanair can confirm that it won't be happening again. Lunatic bloggers can have the blog sphere all to themselves as our people are far too busy driving down the cost of air travel."